Frequently Asked Questions

About the company

Where did the name Bracchiatus Pretzels come from?

The word “bracchiatus” (pronounced brah-kee-AH-tus) is the origin of the word pretzel. Meaning “with arms” in Latin, it describes the shape of a pretzel, which was introduced in the Middle Ages. The company name is a tribute to the history of the pretzel.

Where is the company located?

Bracchiatus Pretzels is a home-based business located in New York, in the New York City metropolitan area.

About the pretzels

What kinds of pretzels can I order?

We offer four primary varieties of pretzels:

Plain
Cinnamon
Cheese-filled
Pretzel balls

Each of these varieties is available in white flour and whole wheat versions. We also offer peanut butter–filled pretzel balls, giving you a total of 10 options to choose from.

What are the ingredients?

Each pretzel is made with the same basic ingredients: wheat flour, water, yeast, sugar, salt, and baking soda. The pretzels with toppings or fillings contain additional ingredients; please see the list in the description for each pretzel.

Are the whole wheat pretzels 100% whole wheat flour?

The whole wheat pretzels are made with a mix of half whole wheat flour and half white flour.

How are the pretzels made?

Each pretzel is made by hand in a home kitchen from simple, healthy ingredients. The dough is shaped into the traditional form of a pretzel, dipped into a baking soda bath to give it that well-known crust and flavor, and then baked, cooled, and packaged for delivery.

Are there any allergens?

All of the pretzel varieties contain wheat flour (gluten). Some also contain milk, peanuts, and soy. Please check each pretzel’s allergen information in the relevant description. Please note that since the pretzels are prepared in a home kitchen, cross-contamination may be unavoidable.

Do the pretzels come with a salt topping?

Salt is included separately with the plain pretzels and pretzel balls, due to shipping restrictions.

Are the pretzels vegetarian?

All of the pretzels are vegetarian.

Are the pretzels vegan?

All of the pretzels are vegan except for the cheese-filled options.

Are the pretzels kosher?

All of the ingredients are kosher, but the baking process is not supervised by a kosher-certifying agency.

Placing an order

How do I order pretzels?

You can place an order easily by visiting our online shop and selecting the pretzels you want. Follow the prompts to check out. Your pretzels will be delivered to you with reheating instructions.

Where do you ship to?

For now, delivery is only available within New York State.

What payment options do you accept?

You can pay with any major debit or credit card (Visa, MasterCard, American Express, or Discover), Apple Pay, or Google Pay.

When will I receive my order?

Please allow 2-4 days to process your order, with an additional 2-3 business days for shipping.

What shipping options are available?

Orders will typically ship via UPS Ground or USPS Priority Mail (other carriers can be used as needed). A signature is not required for delivery.

How is shipping calculated?

Shipping costs depend on the number of pretzels that you buy. Shipping is calculated in increments of 6 pretzels (we can fit up to 6 pretzels in each shipping box; more pretzels means more boxes). If you order more than 6 pretzels, you will be charged additional shipping fees. Discounted shipping is available if you order more than 12 pretzels (please contact us to purchase more than 24 pretzels in a single order). See the table below for details.

Pretzels purchased	Shipping charges
1-6	$10.00
7-12	$20.00
13-24	Additional $8.00 per box (maximum 6 pretzels per box)

How to enjoy your pretzels

How are the pretzels kept fresh before delivery?

After the pretzels have been baked and cooled, they are vacuum sealed and then frozen in preparation for shipping (they will arrive frozen). This allows the pretzels to stay fresh during shipping and for later storage at your home (if for some reason you don’t want to eat them right away).

How do I reheat the pretzels?

If fully frozen: Preheat your oven to 350˚. Place the pretzels on an unlined baking sheet or tray and sprinkle salt over the top if desired. Place the pretzels in the oven for 10 minutes. Serve warm.
If partially frozen: Preheat your oven to 350˚. Place the pretzels on an unlined baking sheet or tray and sprinkle salt over the top if desired. Place the pretzels in the oven for 5-7 minutes or until fully thawed. Serve warm.

Make sure to remove any packaging from the pretzels before reheating! There is no need to defrost the pretzels before reheating them.

Can the pretzels be stored for later?

Yes! For the best taste and texture, keep the pretzels in an airtight bag or container in your freezer. Do not store pretzels in the refrigerator.

Returns and refunds

There is a problem with my order. Can I return the pretzels?

Unfortunately, because pretzels are perishable food products, returns are not possible. If there is an issue, please contact us and we will make it right.

If the pretzels were damaged during shipping, please let us know immediately. Take pictures of the packaging and the pretzels so we can investigate.

Can I exchange the pretzels I received for a different variety?

We are unable to accept returns on any pretzels. You can reach out to us if you need help selecting pretzels for your next order.